1. Introduction

Welcome to Homelynn (“Homelynn”, “we”, “us”, or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains the types of information we collect, how we use and share it, and the measures we take to keep your data safe when you visit our website, book services, or communicate with us.

2. Information We Collect

We collect information directly from you and automatically when you interact with our website or services.

a) Information You Provide Directly

• Contact details: name, phone number, email address, home address.

• Service details: requested services such as kitchen cleaning, bathroom cleaning, carpet cleaning, junk removal, cooking service, fan cleaning, and any notes specific to your service needs.

• Scheduling information: preferred service date, time, technician preferences, access instructions, or logistical notes.

• Payment information: payment card details or payment gateway data processed securely by third-party providers (we do not store full card information).

• Household preferences or notes: any instructions required to complete services safely and efficiently (e.g., areas to avoid, pet details, fragile items).

• Customer feedback: reviews, ratings, survey responses, and testimonials (shared with your consent).

b) Information Collected Automatically

• Usage data: IP address, browser type, device information, pages visited, time spent on our site, and referral sources.

• Location data: approximate location based on IP address, used only when necessary to match you with local service teams.

• Cookies & analytics: collected through cookies, tracking tools, and analytics services to improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Provide, schedule, and complete home services efficiently.

• Personalize your experience and recommend suitable services.

• Process bookings, payments, refunds, and service updates.

• Send service confirmations, reminders, follow-up messages, and updates.

• Improve service quality through analytics and customer feedback.

• Communicate promotions or offers (with your consent; opt-out anytime).

• Maintain safety and operational efficiency for you and our staff.

• Comply with legal obligations and protect Homelynn’s rights and business operations.

4. Legal Bases for Processing (Where Applicable)

If you are located in regions with data protection laws (e.g., the EU), we process your data based on:

• Contract fulfillment – to provide booked services.

• Consent – for marketing or optional data you choose to share.

• Legitimate interests – improving operations, preventing fraud, and enhancing customer experience.

• Legal obligations – compliance with applicable laws.

5. Sharing & Disclosure

We may share your information with:

• Service providers: field teams, cleaning professionals, delivery partners, and operational support staff who help deliver our services.

• Payment processors: trusted third-party payment gateways.

• IT & marketing partners: email systems, SMS providers, customer management tools, and analytics software.

• Legal authorities: when required by law or to protect our rights and customers.

• Business transfer parties: in the event of a merger, acquisition, or restructuring.

We never sell your personal information for marketing purposes.

6. Cookies & Similar Technologies

Homelynn uses cookies and similar tools to:

• Improve website performance

• Understand visitor behavior

• Personalize your experience

• Ensure smooth booking and navigation

You may adjust cookie settings in your browser, but disabling cookies may limit some site features.

7. Third-Party Links

Our website may contain links to external sites (payment pages, partner platforms, etc.). This Privacy Policy does not apply to those sites. Please review their privacy policies before sharing any information.

8. Data Security

We use appropriate technical and administrative measures to safeguard your data. While we strive to keep your information secure, no system can guarantee 100% protection. We continually improve our security practices to reduce risks.

9. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Manage accounts and payments

• Comply with laws

• Resolve complaints or disputes

When personal data is no longer required, we securely delete or anonymize it.

10. Your Rights

Depending on where you live, you may have rights including:

• Access to the data we hold about you

• Request corrections or updates

• Request deletion of your information

• Restrict or object to certain uses

• Data portability (receiving your data in a usable format)

We may verify your identity before completing certain requests.

11. Marketing & Opt-Out Options

If you receive promotional messages from us, you can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Replying STOP to SMS messages

• Contacting us directly

Your preference will be updated immediately.

12. Children’s Privacy

Homelynn’s services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have unintentionally received such data, contact us and we will remove it promptly.

13. International Transfers

Your data may be processed in countries outside your own, depending on the tools and platforms we use. When this happens, we apply legally required safeguards to protect your information.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Significant updates may be communicated directly when required by law.

15. Contact Us

For questions, concerns, or to exercise your privacy rights, contact:

Homelynn
Email: info@homelynn.in
Phone: +91 7829112112